Refund Policy

1. Subscription Refunds

All subscription payments are processed through Creem, our Merchant of Record. Refund requests are handled on a case-by-case basis.

• Within 14 days of purchase: Full refund available for annual plans.
• Monthly plans: Refunds are provided for the current month only if requested within 48 hours of charge.
• After 14 days: No refunds are provided, but you can cancel at any time — service continues until the end of the billing period.

2. API Call Refunds

API calls are charged per successful request. We do not refund for failed requests due to user error (e.g., invalid URLs). If you experience technical issues with our API, please contact support.

3. Processing Time

Approved refunds are typically processed within 5-10 business days and returned to the original payment method.

4. How to Request a Refund

To request a refund, please contact our support team at support@web2markdown.xyz with your account email and reason for the request.

5. Chargebacks

If you dispute a charge through your bank or credit card company, your subscription will be suspended pending resolution. Please contact us first to resolve any billing issues.

6. Contact

For refund requests or billing questions, contact us at:
support@web2markdown.xyz